Policy


Return Policy:


We DO NOT accept returns only Exchange within 14 days of customers' receipt of product.

WATCHES MUST BE RETURNED TO US FOR AN EXCHANGE ONLY IN A UNWORN CONDITION. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY.
  • -All Exchanges must have a Receipt with (Item#) written on the receipt. Please call 1(212) 302-1678 prior to Exchange for Watch. This will expedite your return. A watch returned without authorization will be refused.
  • Do not have the bracelet sized (links removed).
  • All products must be returned with original packaging.
  • Exchange will be credited in full amount.
  • Credit will be issued in the same form as payment received.
  • Returns must be shipped via traceable courier, e.g. UPS (Do not ship via FedEx, ship only if international).

We believe that the above conditions are reasonable, fair and quite simple to adhere to. If for some reason one or multiple conditions cannot be met, please call and we will try to help, BUT you must call before and receive authorization.


Purchases by Manufacturers:


The Standard Return Policy does not apply to any purchases made by any watch manufacturer, watch brand distributor, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.


Product Availability:


Motionintime.com takes pride in its large inventory of quality time pieces. If your purchased item is currently in stock, we will ship the item within 1 to 2 business days after the order is verified. You will be notified of the shipment by email or phone.

Under certain circumstances, due to the volume of orders we receive or due to the item being a non-stock item, an item will be out of stock. If this happens, we will notify you by email or phone in a timely fashion to provide you the desired watch within a pre-determined, estimated time frame or help you find another item. If you have already been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged. Refunds will be issued by the same method as the original payment.


Shipping to the Continental USA:


Motionintime.com offers FREE Overnight delivery shipping on all watch orders.

Please note - due to the nature & value of the products we sell, ALL packages will require an “Adult Signature” at the time of delivery. Unfortunately due to insurance restrictions we are not able to ship packages without requiring an adult signature.

Our preferred method of shipping is via UPS. Alternate shipping options & methods are available upon request.

All packages shipped via Domestic UPS Overnight Shipping are FREE and fully insured against loss, theft & damage during transit. All packages are shipped with an "Adult Signature" requirement prior to release by the UPS driver.


Shipping Internationally:


Motionintime.com offers FedEx International Ground 1-6 business day’s delivery shipping on all watch orders.
Please note - due to the nature & value of the products we sell, ALL packages will require an “Adult Signature” at the time of delivery. Unfortunately due to insurance restrictions we are not able to ship packages without requiring an adult signature.
Expedited deliveries such as "Next Business Day" & "2nd (second) Business Day" deliveries are also available at an additional cost.



FedEx Ground (1-6 business days delivery)Please Call for pricing
FedEx 2nd Day (2 business days delivery) Please Call for pricing
FedEx Next Day (next business day delivery)Please Call for pricing

Our preferred method of shipping for international is via FedEx. Alternate shipping options & methods are available upon request.
All packages shipped via Motion in Time are fully insured against loss, theft & damage during transit. All packages are shipped with an "Adult Signature" requirement prior to release by the FedEx driver.


Shipping to an address other than the billing address:


Due to the heightened risk of fraud associated with credit card purchases of high end luxury items such as watches & jewelry, Motion in Time prefers to ship all watches to the billing address. However we recognize the necessity for customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped to an address different than your billing address, we will require that an "alternate shipping address" be added to file with your credit card company. This is a very routine & simple process which should take only a few minutes.

1. Call your bank customer service telephone number; the telephone number is on the back of your credit card (usually toll free).
2. Ask the customer service representative to add an "Alternate Shipping Address to File" & give the representative the address you'd like to have us ship the watch to.

This security procedure benefits & protects both the consumer & Motion in Time from potential fraudulent orders. This procedure tells us that the cardholder has authorized Motion in Time to ship the watch to an address other than the billing address.


Shipments to NY State:


Since Motion in Time is located in NY State, we are required by state law to charge sales tax on sales that ship to anywhere in NY State. Therefore all shipments to NYS are subject to your local sales tax rate.


Shipments to Alaska, PR and Hawaii:


Orders shipped to Alaska, Puerto Rico and Hawaii will be charged a flat fee of $50.00 & are usually delivered within two to three business days from shipping.


PO Boxes:


WE DO NOT SHIP TO PO BOXES.


APO/FPB Military Addresses:


We are please to inform you that we do deliver to APO/FPO Military Addresses. Delivery is via US Mail with a charge of $30, this fee covers delivery & insurance expenses for purchases up to $5000. Orders exceeding $5000 will be given a custom quote prior to us processing the order. Please note: Due to Military Handling times we cannot ensure or estimate transit/delivery times.


Shipments of multiple items or large packages:


On some boxes such as the multiple head Orbita Watch Winders, or shipments with multiple items which are large & heavy, we may need to adjust the pricing for shipping. If such is the case on an order you placed we will notify you before we charge you card or request payment. A custom-shipping-quote will be provided once we determined the delivery location & all costs involved.


Sales Tax:


As Motion in Time is located in NY State, we are required by law to collect sales tax on all deliveries within NY State. The sales tax rate will be calculated by your local sales tax rate. Motion in Time does not collect sales tax on orders shipping anywhere outside of New York State.


Warranty:


Motion in Time, Inc. is not affiliated with any watch company, and is not an official Jeweler. Warranty no longer attaches. Motion in Time, Inc. is the sole warrantor of these watches. Motion in Time, Inc. is not affiliated with any watch maker. All watches and watch items sold are preowned.

Motion in Time is NOT an authorized dealer of any brand watch we sell.


Serial Numbers on Watches:


Every watch manufacturer imprints a serial number on each of their watches for identification purposes. Motionintime.com guarantees that each watch it sells bears the original manufacturer’s serial number, intact and without any alterations. Motionintime.com guarantees that every watch it sells is authentic and that the serial number on each watch has never been altered or modified in any way.


Warranty - detailed explanation:


Due to the fact that we are considered an unauthorized dealer – the manufacturer will not honor a warranty on a watch bought through us. However Motion in Time steps in & provides you with an equivalent warranty that mirrors the manufacturer’s warranty.

If in the unlikely event something does go wrong with your watch for 2 years from date of purchase, the watch would need to be sent back to us. If the issue is an easy fix such as a regulation, battery change or a similar simple issue – we have contracted highly qualified professional watchmakers who are capable of correcting these simple issues (water resistance testing after opening the watch & other such concerns are completely guaranteed). Our watchmakers repair many high end watch manufacturers & can easily deal with these simple corrections.

However if we determine that the defect is of a more serious nature, we will actually have the watch returned to the respective manufacturer through our authorized dealers. The only issue with sending a watch back to the manufacturer is the lead time. Unfortunately the manufacturers can take a minimum from anywhere between 4-8 weeks to repair a watch, sometimes longer if parts are back ordered.

Motion in Time, Inc. Limited Warranty - defined by "Motion in Time 2 Year Warranty"

The Motion in Time warranty covers all watches we sell for the period of two years from the date of purchase.

The warranty covers manufacturing defects & battery replacement only.

The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.

All warranty repairs must be handled directly through Motion in Time. Watches opened or repaired by any other source will void all warranties.

Shipping & insurance costs for warranty returns to Motion in Time must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS (Do not ship via FedEx, unless if international). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.

Return shipping expenses to the customer once the watch is repaired will be covered by Motion in Time.

Should repair be necessary, please call us at 1-212-302-1678 to obtain a return authorization number. All warranty returns must have a Return Authorization No. (RA#). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers & email address.


Please ship to the following address:


Motion in Time
56 West 47th Street
New York, NY 10036


Security:


Our web-site & computer infrastructure are protected by state of the art firewalls. All confidential information such as credit card numbers that are stored on our computers are encrypted at all times. All data communications through the Motionintime.com web-site is encrypted using a minimum of 128 bit SSL encryption with keys from Register.com. Once on our server we encrypt the information using 128 bit AES encryption.


Personal Information:


Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other private information will remain just that - private. Motion in Time uses your personal information for our billing, verification & shipping purposes only!

Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.

Motionintime.com values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.


Information Collection:


Generally, you can browse our Website without providing us with any personally identifiable information about yourself, such as your name, address, e-mail address, phone number, or credit card information. When you voluntarily submit your personally identifiable information to us by making a purchase from Motionintime.com, you are giving us your consent to the collection, use and disclosure of your personally identifiable information, and you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Motionintime.com or as required by law.


Electronic Communications:


When you visit the Website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.


Cookies & Data Collection Devices:


In some instances, Motionintime.com may collect non-personal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session.


Log Files:


When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.